FAQ | Answers

The following section leads our customers in their first approach to the daily guidelines of our architectural firm

This is the first time we carry out a big refurbishment on our house and we are a bit nervous ... can you tell us briefly what is going to happen once we have appointed C&G?

We have successfully completed over two hundred and fifty projects since 1994, so we have a lot of experience to call on. The initial stage is to carry out a measured survey of the property, establish what it is that you, the owner, wish to achieve and then prepare layout suggestions.

These suggestions then become the base on which we move forward with detailed designs, specifications, discussions with structural engineers, party wall surveyors and any other specialists that your building may need. 

In due course we help you choose a contractor and administer the building contract.

Do you deal with Listed Buildings?

Yes we do. At least 25% of all our projects are works to Listed Buildings. Over the years we have become particularly skilled at the detail and depth of knowledge needed; we are also well versed in the restrictions that a listing can make on a project.

Do you know the planners?

We have worked in the Royal Borough of Kensington & Chelsea and the City of Westminster since 1994 and over that time dealt with very many of the planning officers. We have also handled numerous projects in Hammersmith & Fulham, Merton and Camden. Outside London we have worked in Berkshire, Gloucestershire, South Oxfordshire and Surrey.

What is the value of the projects you undertake?

Projects range in value from £250,000 up to £2,000,000.

Do I have to pay for an initial consultation?

We are happy to come out and visit the property with you and give you our initial thoughts free of charge.

Will I need a project manager?

We include project management in our fee.

What happens if we want to use our own builder?

We are happy for you to use your own builder however we may recommend that you measure their price and quality against one of the firms we recommend.

How long will it take?

All projects are different however a general rule of thumb for a full refurbishment of a family house - is that the measured survey and initial scheme is one month; refining the scheme another month; detailing the scheme together with discussions with the clients and other consultants between three and six months and then the building works, depending on scope will be between five and ten months. The planning application process runs at the same time.

We have thought about this house for some time and already have a number of ideas. Are you happy to incorporate these into a scheme?

We particularly welcome ideas that you may have regarding the way you would like to use your property. We like to know your priorities Is it for entertaining? Is it for relaxing in a retreat from a busy life? Are there small children? Do you want a gymnasium? The list can be as long as you like!

Do you work with interior designers?

Yes, we are happy to and we have worked successfully with a number of designers over the years. Other specialists have included hi-fi and lighting consultants, energy advisors, landscape architects, planning consultants and bat conservation specialists.

What is your approach to sustainability?

As the majority of our projects are refurbishment and restoration based, we tend to use products that are practical, efficient and sustainable in the long term. All our projects significantly improve the properties' heat loss, ventilation and acoustics. We have also introduced devices such as air pumps, solar panels and green walls in some of our projects in order to help to reduce energy use.